I’ll keep this post short & sweet…As a Internet Service Provider…CenturyLink SUCKS!
I know living in small town can have its drawbacks, but from my point of view, if a ISP..specifically CENTURYLINK, can service this area and wishes to bill the customers who use said service, than am I wrong to assume that whenever I wish to access the internet, which I’m paying a mighty price to do, I should be able to do so 24/7 and when I can’t, I should be compensated for the price I’m paying, even when beyond a shadow of a doubt, the technical issues that are not allowing that 24/7 experience to take place are NOT MY DOING?
Why is it when I go to use my phone, no matter what day/time it is, I’m able to successfully make a phone call without issue?
Why is it when I go to turn on my TV, no matter what day/time it is, I’m able to watch TV without issue?
Yet, when I want to get online and actually do some work…seeing as I work from home…that my internet just doesn’t seem to want to stay ‘on’ between the hours of 8am to 11am…3pm to 6pm…and 10pm to 2am…!
Why is it when I go to call CenturyLink Technical Support, they always say the “issue” is on my end…
* Faulty wiring outside the house!
* Faulty modem
* Faulty wiring within the walls of my apartment!
* Or my favorite..I have the modem and phone line coming out of the same wall jack with NO FILTER!
All I want is someone to say is..
”I’m sorry Mr. Customer of the last 3 years…but unfortunately, even though we service your area, you live so far out in the fucking boondocks, that by the time the main feed out of Spokane hits your area, everyone and their mother is online either watching porn, playing World of WarCraft, or farming like a mad-man during the Great Depression that not everyone can have a consistent, reliable, always ‘on’…24/7 internet connection!”
That’s all I’m looking for!
It’s always the same bull-shit run-around….”have you cleared your cookies?” “Have you rebooted your modem?” “Do you have your modem and primary home phone on the same phone jack?”…are you kidding me?
And why is it I always talk to the same fricking ID-10-T when I call support, regardless of what time I call? Holly shit batman, do you ever go home?
For $75 dollars a month, you better give me 24/7 internet, otherwise, bill for the actual time your company can provide a consistent connection..much like cable companies should be allowing us to pay for the channels we ACTUALLY WATCH!
For all the sh** I’ve heard about how bad Comcast support is..I can tell you this…I CAN’T WAIT TO DROP CENTURYLINK AND BECOME A COMCAST CUSTOMER!
As a former customer of Comcast, I always had a 24/7 internet connection and rarely ever had to call support!
So in closing…these past 3 years and the sh**ty service I’ve received from CenturyLink and the ridiculous ‘support’ I’ve received and the countless hours I’ve wasted w/their technical support AND billing departments….trying to get this ordeal corrected and my plan adjusted to no avail…is why CENTURYLINK SUCKS…they suck so bad, I wouldn’t wish their service on my worst enemy!